Refund Policy

At Webfx Digital, we are committed to delivering high-quality digital marketing services that meet the unique needs of our clients. Your satisfaction is our priority. However, if you find our services unsatisfactory, we offer the following refund policy:

1. Scope of the Refund Policy

  • Applicability: This policy applies to all digital marketing services provided directly by Webfx Digital, including SEO, web design, development, maintenance, and hosting.
  • Exclusions: Third-party fees, such as domain registrations, SSL certificates, advertising spend on platforms like Google Ads or Facebook Ads, and subscriptions to external services, are non-refundable.

2. Refund Eligibility

  • 15-Day Satisfaction Guarantee: If you are not satisfied with our services, you may request a full refund within 15 calendar days from the date of purchase, provided that work has not commenced on your project.
  • Commencement of Work: Refunds are not available once our team has started working on your project, including activities like research, design, development, or any other billable work.

3. Cancellation Policy

  • Pre-Commencement Cancellation: You may cancel your service request at any time before work begins and receive a full refund.
  • Post-Commencement Cancellation: If you choose to cancel after work has commenced, refunds will not be issued. However, we will provide you with all completed work up to the cancellation date.

4. Refund Process

  • Request Submission: To initiate a refund, contact our customer service team at webfx@salesglo.com or call +44 7494 612382 within the eligible timeframe.
  • Processing Time: Refunds will be processed within 14 business days of receiving your request and will be credited to the original payment method.

5. Non-Refundable Services

The following services are non-refundable:

  • Domain name registrations and renewals
  • SSL certificate purchases
  • Third-party software or service subscriptions
  • Advertising spend on third-party platforms

6. Modifications to This Policy

Webfx Digital reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

7. Contact Us

If you have questions or concerns about our refund policy, please contact us:

  • Email: webfx@salesglo.com
  • Phone: +44 7494 612382
  • Address: 247 Paintworks, Bath Road, Arnos Vales, Bristol, BS4 3AQ

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